Luna Chatting ("Luna", "we", "us", "our") operates the website lunachatting.com and the Luna desktop application (together, the "Service"). This Privacy Policy explains what personal information we collect, how we use it, the legal bases we rely on, and the choices and rights you have.
1. Who is the data controller
The data controller is Luna Chatting [operating entity and registration details to be confirmed with legal]. For any privacy-related request, contact us at lunaaiteam01@gmail.com or on Telegram at @Lunaaisupport.
2. Information we collect
- Account information you provide during onboarding: name, email address, Telegram handle, and billing details.
- Creator configuration: voice samples, tone preferences, style phrases, and handoff rules used to train the warm-up workflow on your style.
- Conversation data exchanged between Luna and your fans while the warm-up workflow is active, including lead-temperature signals.
- Service telemetry: feature interactions, error reports, and performance metrics used to improve reliability.
- Support exchanges: the content of messages you send us on Telegram or email.
3. How we use your information
- Operate and improve the Service, including detecting hot leads and sending handoff alerts.
- Mirror your tone and style in the warm-up conversations you configure.
- Provide customer support and handle activation, renewal, and cancellation requests.
- Protect the Service against abuse, fraud, and security incidents.
- Comply with applicable legal obligations.
4. Legal bases for processing (GDPR)
Where the GDPR applies, we rely on the following legal bases:
- Contract — to deliver the Service you signed up for.
- Legitimate interests — to improve the Service, prevent abuse, and communicate operational changes.
- Consent — for optional cookies, marketing communications, and any future analytics features. You can withdraw consent at any time.
- Legal obligation — to comply with tax, accounting, and regulatory requirements.
5. Third-party processors
We share limited information with the following processors, each under their own data-processing terms:
- Google (Gemini API) — generative AI used to produce warm-up replies in the creator's style.
- Telegram Bot API — delivery of hot-lead notifications and creator support messages.
- Vercel — website hosting and preview deployments.
- Email provider — sending and receiving customer support messages.
The final list and jurisdiction-specific disclosures will be confirmed during legal review.
6. Data retention
We retain account and billing data for the duration of your active license plus any legally required period for tax and accounting purposes. Conversation logs and telemetry are retained only as long as necessary to operate the Service, typically no longer than twelve months, and then anonymised or deleted. Exact retention periods will be published after the final legal review.
7. Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate information.
- Delete your personal data, subject to legal retention requirements.
- Receive a copy of your data in a portable format.
- Object to or restrict certain processing activities.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with your local data protection authority.
For California residents, the CCPA provides additional rights including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.
To exercise any of these rights, contact lunaaiteam01@gmail.com. We respond within thirty days.
8. International transfers
We operate globally. When we transfer personal data outside your jurisdiction — for example, when using a processor hosted in the United States — we rely on appropriate safeguards such as Standard Contractual Clauses. Specific transfer mechanisms will be published after the final legal review.
9. Security
We use industry-standard administrative and technical safeguards to protect personal data, including access controls, encrypted transport, and regular review of processor access. No system is perfectly secure; if you believe an incident has occurred, please notify us immediately.
10. Cookies
For information about the cookies we use and how to manage them, see our Cookie Policy. You can change your consent at any time using the Cookie settings link in the footer.
11. Children
The Service is intended exclusively for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18.
12. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be announced via email or on the Service. The "Last updated" date at the top of the page reflects the most recent revision.
13. Contact
Questions or requests: lunaaiteam01@gmail.com.